3 Story From idea to value captured
A method, block by block, with its impact.
- 1Ideated
- 2Identified
- 3Validated
- 4Planned
Andes Group/Sales
Proposals left without follow-upPlaybookProblemLevelL0 · IdeatedL1 · IdentifiedL2 · ValidatedL3 · PlannedGoalRaise conversionResponsibleMMartín
1. Ideated
Gap analysis
Conversion (%)Baseline25%Current19%Gap-6Gap %-24%
Conversion was on target until week 40 and fell to 19% in week 41: 6 points below the 25% target.
2. Identified
5W2HConversion fell to 19%, against a 25% target.WhatClients go quiet once they get the proposal.WhoWhereNew accounts, in the proposals sent by email.WhenSince September, in the week after sending.WhyHowHow much24 proposals with no reply in a month.
5 WhysProposals go cold with no replyProblemThe follow-up call never happensCauseNo one books it when the proposal is sentRoot causeProposals go out without the decision-makerCauseWe spot them too lateCause
Ishikawa
3. Validated
Gate · ValidatedGOValidated by Andrea, sales director, on 14 Oct.Version 2The impact plan is frozen at this version.
Impact linesWhat the story promises to bring, line by line.BenefitsMore proposals won+€800/monthCostsLess time on lost proposals+€200/monthOperationalRaise conversion19% → 25%Run rate€12,000/year
4. Planned
Action planActionResponsibleWk 43Wk 44Wk 45Wk 46Wk 47Wk 48TodayAgree the follow-up ruleMMartínBook the call when sendingJJavierNext call required in the CRMBBrunoBring in the decision-makerSSofía