3 Story From idea to value captured
A method, block by block, with its impact.
- 1Ideated
- 2Identified
- 3Validated
- 4Planned
Central Logistics/People
Absences on the night shiftPlaybookProblemLevelL0 · IdeatedL1 · IdentifiedL2 · ValidatedL3 · PlannedGoalCut absenteeismResponsibleIIgnacio
1. Ideated
Gap analysis
Absenteeism (%)Baseline4%Current6.5%Gap+2.5Gap %+62.5%
Absenteeism stayed within target until week 40. In week 41 it rose to 6.5%: 2.5 points above the 4% target.
2. Identified
5W2HAbsenteeism rose to 6.5%, against a 4% target.WhatNight shift operators miss work without notice.WhoWhereAt the central warehouse, on the night shift.WhenSince week 38, after each shift change.WhyHowHow much46 absences in four weeks.
5 WhysNight shift absences are risingProblemThey cannot organise their livesCauseShifts change with a day’s noticeRoot causeAbsences keep recurringCauseNo one talks to them on returnCause
Ishikawa
3. Validated
Gate · ValidatedGOValidated by Lorena, head of people, on 14 Oct.Version 2The impact plan is frozen at this version.
Impact linesWhat the story promises to bring, line by line.BenefitsOrders that ship on time+€600/monthCostsLess overtime+€400/monthOperationalCut absenteeism6.5% → 4.0%Run rate€12,000/year
4. Planned
Action planActionResponsibleWk 43Wk 44Wk 45Wk 46Wk 47Wk 48TodaySet two weeks’ noticeIIgnacioPublish rotas two weeks aheadMMateoReturn-to-work talksVValeriaBuild a pool of relief staffPPaula